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Things to know for Shipping
Ashes can be delivered in person but If ashes are being mailed in please put 1 Tbsp of ashes for each memorial artwork in a doubled ziplock bag and mail it in a tear-resistant envelope. Mailing address will be sent upon order.
I require that your shipment includes a tracking number to ensure the safety, security and peace of mind for all.
Please include in the envelope:
Your contact information
a copy of the order and a copy of the cremation certificate
For shipping within Canada, With Canada Post
U.S. and International:
Xpresspost™ - USA
Xpresspost™ - International
Expedited Parcel™ - USA
Tracked Packet™ - USA
Tracked Packet™ - International
You’re required to ensure:
The destination and return address are correct and complete.
The inner container is packed in a sealed container (urn or otherwise) and placed inside an outer container. You must protect breakable inner receptacles with enough packing material.
The outer container is durable and sift-proof.
A certificate of cremation, issued by the proper authority, accompanies the remains. You must enclose the certificate in a plastic envelope and secure it to the top of the parcel.
Shipping from The States:
There are no restrictions sending cremated ashes across the Canada/US border. You do have to declare cremated ashes on the customs form, include clear labeling inside the parcel or envelope, and ensure it can be seen in x-ray.
The USPS offers the only legal way to ship cremated ashes to a domestic or international address from the United States. USPS requires ashes to be mailed via Priority Express International Service.
“451.22 Cremated Remains
Can you FedEx human remains?
Unfortunately not. When it comes to mailing cremated remains, shipping companies like UPS, DHL, and FedEx will not knowingly accept or transport them. The USPS offers the only legal way to ship cremated ashes to a domestic or international address from the United States
"Importation of Cremated Human Remains Into Canada 9. Cremated human remains, because they do not pose a quarantine risk, do not require a death certificate. However, it is recommended that when transporting the cremated remains that the importer should carry a copy of the death and cremation certificate and ensure that the remains are in a container that can easily be scanned (e.g., cardboard, wood or plastic)." http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-9-3-eng.pdf
If you are shipping cremated remains Internationally to Canada.
You’ll want to check with the International Destination Listing for more information about prohibited and restricted items within specific countries or contact the funeral professional in your community for assistance. Any duty charges from packages sent via courier will be billed back to you.